Information about the feedback service

Choose a topic, for example Childhood education and teaching, and a subject, for example Early childhood education, for your feedback or problem report. Your selection will help us direct your feedback to the right place quickly.

If you cannot find the service you are looking for or are unsure of what to select, choose Other. We will direct your feedback to the right place within the city. If the matter does not belong to the city's responsibilities, we will redirect your feedback to the appropriate organization, such as HSL, Finnish Transport Infrastructure Agency or the Police of Finland.

On the Search feedback page, you can explore if another person has already reported the same problem you have detected or submitted feedback on the same subject. Search feedback page only shows published feedback and problem reports.

No statutory reminders, complaints or demands for rectification of decisions are to be sent as feedback messages. If your communication contains the above information, send your message to the City of Helsinki Registrar's Office.

City of Helsinki Registrar's Office

The risk of delivery of an electronic message is borne by the sender (Act on Electronic Services and Communication in the Public Sector 13/2003, section 8). If a deadline has been set for the delivery of a document, the sender shall be responsible for meeting that deadline (Administrative Procedure Act 434/2003, section 17).

Be as precise with the location as possible if the feedback or problem report concerns a specific location, address or branch. You must enter a location when submitting a problem report so we can, for example, locate the pothole in the road.

Write feedback in your own words or give necessary additional information about the problem.

Please do not submit legal notices, complaints or appeals through the feedback channel. Send official communications to the City of Helsinki Registry Office.

City of Helsinki Registrar's Office

You can add attachments to your feedback or problem report. Please consider adding an image of the problem. An image helps us assess the repair needs and locate the problem. The maximum total file size of the images is 50 MB.

If you wish, you can give us permission to publish the feedback or problem report and related attachments and replies. We read the feedback and check the attachments before publication.

We will not publish:

• personal information or feedback containing information of a sensitive nature
• names or contact information provided in the feedback form
• possible follow-up messages related to the feedback
• messages that are offensive or violate the law

We publish feedback and problem reports with publication permission on our website and as open data. We also publish attachments and the city's replies for the use of all residents.

By publishing feedback, we aim to let people know that the issue has already been reported.

When you send us feedback or a problem report, let us know if you wish to receive a personal reply. We will do our best to respond within a week. Sometimes several experts need to be consulted, which means that replying may take longer.

Enter your email address if you wish to receive a reply or want updates on the processing status of the feedback. You will receive a tracking link for the feedback or problem report to your email. The tracking link takes you to your personal tracking page where you can see the status of the request. You will receive a notification in your email once you receive a reply.

We recommend you log in to the service if your feedback contains sensitive information, such as health information or other customer information related to social or health services. When you log in to the service, we can verify your identity and you can receive a personal reply, even for feedback containing sensitive information. You must log in to the service in order to read a reply on the tracking page of the feedback you submitted while logged in.

If you were not logged in when submitting feedback containing sensitive information, we cannot reply to you personally through the feedback service.

You can also send a new message on the tracking page, e.g., a follow-up question related to your feedback. Sending a new message is possible for 2 months after receiving a reply.

Please consider entering your phone number when submitting a problem report. We might call you to request additional information.

You can submit feedback and problem reports anonymously, but we will not be able to contact you.

Thank you for wanting to give us feedback and help further develop the city.

Feedback can be related to any operations of the city. Problem reports always have a location in addition to the actual problem and they usually concern built-up areas, such as streets, parks or incorrectly parked cars.

You can submit feedback anonymously.

Please enter your email address if you wish to receive a reply or want updates on the processing status of the feedback. You will receive a tracking link for the feedback or problem report to your email. The tracking link takes you to your personal tracking page where you can see the status of the request. You will receive a notification in your email once you receive a reply.

We recommend you log in to the service if your feedback contains sensitive information, such as health information or other customer information related to social or health services. When you log in to the service, we can verify your identity and you can receive a personal reply, even for feedback containing sensitive information. You must log in to the service in order to read a reply on the tracking page of the feedback you submitted while logged in.

If you were not logged in when submitting feedback containing sensitive information, we cannot reply to you personally through the feedback service.

We recommend you log in to the service if your feedback contains sensitive information, such as health information or other customer information related to social or health services. When you log in to the service, we can verify your identity and you can receive a personal reply, even for feedback containing sensitive information.

You must log in to the service in order to read a reply on the tracking page of the feedback you submitted while logged in. The feedback you submitted while logged in can be found collected on My services page.

If you were not logged in when submitting feedback containing sensitive information, we cannot reply to you personally through the feedback service.

You will receive a tracking link for your feedback or problem report to your email if you have provided an email address. Through the tracking link you can access your personal tracking page, which shows the status information of your feedback. You will receive a notification in your email when there is a reply to your feedback.

If you have submitted the feedback while logged in, you must log in each time you go to the feedback tracking page via the link in your email.

The email you receive will have a link to the tracking page where you can submit additional information or send a follow-up message. Sending follow-up messages is possible for two months. After this, the message chain will be closed. You can always send a new feedback message.

Feedback containing sensitive information will not be shown on the personal tracking page if you submitted the feedback while not being logged in to the service.

We also cannot send a personal reply through the feedback service to feedback containing personal information if you were not logged in to the service while submitting the feedback. Only by logging in can you also receive a personal reply to feedback containing sensitive information.

Even sensitive feedback will be relayed to the appropriate organization within the city.

We recommend you log in to the service while submitting feedback containing sensitive information. This way we can verify your identity and you can receive a personal reply through the feedback service.

On the feedback tracking page you can see if a feedback has been published. You will not receive a separate notification in your email when the feedback is published. We will only publish the feedback with a publication permission. We will read the feedback and check the attachments before publication.

We will not publish:

• personal information or feedback containing information of a sensitive nature
• names or contact information provided in the feedback form
• possible follow-up messages related to the feedback
• messages that are offensive or violate the law

You can send feedback by post to the City of Helsinki Registry Office:

City of Helsinki
Registry Office
P.O. Box 10
00099 CITY OF HELSINKI

Each division also has its own address that you can send feedback to. You can give feedback by phone to e.g. Helsinki-info, tel. 09 310 11111 and the Urban Environment Division's customer service, tel. 09 310 22111.

Feedback will be used in various ways, such as by making summaries and discussing them in management teams and development projects. Activity and service planners, for example, have found feedback text analysis useful.

Improvement suggestions are especially welcome since they often offer concrete solutions to problems. Problem reports submitted by residents are important because they help us address harmful and hazardous obstacles and faults quickly.

You can explore published feedback and problem reports sent by other people on the Search feedback page.